Troubleshooting Error Code 80180014 on Windows

In this article, we’ll delve into the possible causes of Error Code 80180014, and more importantly, provide you with practical solutions to get you back on track. Whether you’re a gamer, a software user, or just someone trying to get things done, we’ve got you covered.

Let’s explore some methods to fix the Windows error code 80180014:

• Check MDM Enrollment: Ensure your Intune tenant allows personal device enrollment.

• Re-Add Account: Disconnect and reconnect your work/school account.

• Update Intune Client: Ensure your Intune client is up-to-date.

• Restart Device: A simple restart may resolve the issue.

• Verify Connection: Check for a stable internet connection.

• Contact Support: If issues persist, reach out to Microsoft Support.

However, this is just an overview of the methods. Continue reading the blog further, as we have mentioned more effective methods with their detailed step-by-step instructions to fix the error code 80180014 in the following sections.

What is Windows error code 80180014 ?

Error code 80180014 is a common issue that occurs when trying to enroll a Windows device in Microsoft Intune, a cloud-based service for managing mobile devices and computers.

Specifically, this error typically indicates a problem with the enrollment process, preventing the device from successfully joining the Intune environment.

Several factors can contribute to this error, including:

• Incorrect MDM enrollment restrictions – Firstly, your Intune tenant may have restrictions set that prevent personal devices from enrolling.

• Account issues – Secondly, issues with your work or school account can hinder the enrollment process.

• Intune client issues – Additionally, outdated or corrupted Intune client software can cause conflicts.

• Network connectivity issues – Furthermore, a poor or unstable internet connection can interfere with enrollment.

• Third-party software interference – Lastly, antivirus or firewall software can block the enrollment process.

By understanding the possible causes of error code 80180014, you can take appropriate steps to resolve the issue and successfully enroll your Windows device in Microsoft In tune.

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How to fix error code 80180014 ?

Fixing error code 80180014 can involve several troubleshooting steps. This error typically occurs in Microsoft Intune when there are issues with device enrollment. Here’s a detailed guide on how to resolve it:

Check MDM Enrollment Restrictions

Steps:

• Begin by logging in to the Microsoft Endpoint Manager admin center.

• Next, navigate to Devices > Enroll devices > Enrollment restrictions.

• Then, ensure that the restriction policies allow personal device enrollment. If necessary, modify the policies to permit personal devices.

Remove and Re-Add Work/School Account

Steps:

• Start by going to Settings on your device.

• Then, select Accounts > Access work or school.

• Next, find your work/school account, click on it, and select Disconnect.

• Finally, after disconnecting, click on Add work or school account and follow the prompts to re-add your account.

Update Intune Client

Steps:

• First, open the Company Portal app on your device.

• Next, check for any available updates. If an update is available, follow the prompts to install it.

• Alternatively, you can visit the Microsoft website to download the latest version of the Intune client.

Restart Your Device

Steps:

• Simply restart your device. This can often resolve temporary glitches that may be causing the error.

Verify Network Connection

Steps:

• Begin by ensuring that your device is connected to a stable internet connection.

• Then, you can check your connection by opening a web browser and visiting a website.

• If you’re using Wi-Fi, try switching to a wired connection or vice versa.

Reset Network Settings (if necessary)

Steps:

• Start by going to Settings > Network & Internet.

• Then, scroll down and select Network reset.

• Finally, follow the prompts to reset your network settings. Note that this will remove all saved Wi-Fi networks and passwords.

Check Device Compliance Policies

Steps:

• Firstly, log in to the Microsoft Endpoint Manager admin center.

• Secondly, navigate to Devices > Compliance policies.

• Then, review the compliance policies that apply to your device. Ensure that your device meets all the requirements set by your organization.

• If necessary, adjust the compliance settings or consult with your IT administrator.

Clear Company Portal App Cache

Steps:

• Firstly, go to Settings on your device.

• Secondly, select Apps or Applications.

• Next, find and select the Company Portal app.

• After that, tap on Storage and then select Clear Cache.

• Finally, restart the Company Portal app and try enrolling again.

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Check for Windows Updates (for Windows devices)

Steps:

• Start by going to Settings > Update & Security.

• Then, click on Windows Update and select Check for updates.

• Next, install any available updates and restart your device if prompted.

• Finally, after updating, try enrolling your device again.

Ensure Correct Date and Time Settings

Steps:

• First, go to Settings > Time & Language.

• Then, ensure that the date, time, and time zone are set correctly.

• If necessary, toggle on Set time automatically and Set time zone automatically.

• Lastly, restart your device and attempt the enrollment process again.

Disable VPN or Proxy Settings

Steps:

• Firstly, go to Settings > Network & Internet.

• Secondly, if you are using a VPN, disconnect it temporarily.

• For proxy settings, go to Proxy and ensure that Use a proxy server is turned off.

• Finally, try enrolling your device again after disabling these settings.

Reset the Device Enrollment Process

Steps:

• Begin by going to Settings > Accounts > Access work or school.

• Then, select your work/school account and click on Info.

• Next, scroll down and select Sync to refresh the enrollment status.

• If issues persist, consider removing the account and re-adding it as described in the previous steps.

Check for Device Management Permissions

Steps:

• First, ensure that your user account has the necessary permissions to enroll devices in Intune.

• Finally, contact your IT administrator to verify that your account is assigned the correct roles in Azure Active Directory.

Use the Microsoft Intune Troubleshooting Portal

Steps:

• Begin by logging in to the Microsoft Intune Troubleshooting Portal.

• Then, enter your user credentials and access the troubleshooting tools available.

• Finally, review any alerts or issues related to your device enrollment and follow the recommended actions.

Consult Microsoft Support

Steps:

• If the above steps do not resolve the issue, visit the Microsoft Support website.

• Then, use the search function to find resources related to error code 80180014.

• Additionally, you can also contact Microsoft Support directly for personalized assistance.

Factory Reset (as a last resort)

Steps:

• Before proceeding, first backup your data: Ensure that all important data is backed up.

• Next, go to Settings > Update & Security > Recovery.

• Then, under Reset this PC, select Get started and choose either Keep my files or Remove everything.

• After that, follow the prompts to reset your device.

• Finally, after the reset, attempt to enroll your device in Intune again.

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Conclusion

In conclusion, troubleshooting Error Code 80180014 on Windows can be a challenging process, but with the right approach, it’s certainly manageable.

We’ve explored a range of solutions, from simple fixes like restarting your device to more advanced techniques like resetting network settings and checking device compliance policies.

Remember, the key is to work through these steps methodically. Start with the simplest solutions and gradually move to more complex ones.

If you’re still facing issues after trying these methods, don’t hesitate to reach out to Microsoft Support for personalized assistance.

Hopefully, this guide has helped you resolve the error and successfully enroll your device in Microsoft Intune.

Source: [ microsoft, prajwaldesai, reddit, serverfault ]

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