In this blog post, we’ll delve into the most common causes of CrowdStrike-related BSODs, provide effective troubleshooting steps to fix CrowdStrike BSOD issues, and offer preventative measures to ensure a smooth and uninterrupted computing experience.
Here is a quick step guide to fix the Crowdstrike BSOD:
- Check for Updates: Keep your OS and CrowdStrike updated to resolve compatibility issues.
- Scan for Malware: Use CrowdStrike or another antivirus to check for malware.
- Review Event Viewer: Look for error messages in Windows Event Viewer related to CrowdStrike or BSODs.
- Temporarily Disable CrowdStrike: Disable CrowdStrike to see if BSODs stop, helping to identify the issue.
- Check Hardware Compatibility: Ensure your hardware is compatible with your OS and CrowdStrike to avoid instability.
Continue read the full blog as this is just an overview of steps further in the blog we have mentioned more effective methods with detailed step-by-step instructions to fix Crowdstrike BSOD.
How to fix CrowdStrike blue screen issue ?
A Blue Screen of Death (BSOD) usually indicates a critical system error, and when associated with CrowdStrike, it can point to a compatibility issue, software conflict, or hardware issue that needs to be addressed to fix the CrowdStrike BSOD.
Check for Updates
Update Windows:
- Firstly, press Windows + I to open the Settings.
- Secondly, click on Update & Security.
- Then, in the Windows Update section, click on Check for updates.
- If updates are available, click Download and then Install.
- Finally, restart your computer if prompted.
Update CrowdStrike:
- To begin, open the CrowdStrike Falcon console.
- Next, navigate to the Settings or About section.
- Then, look for an option to check for updates.
- If an update is available, follow the prompts to install it.
- Lastly, restart your computer after the update.
Updating the Falcon Sensor
- First, open the CrowdStrike console.
- Next, navigate to the “Updates” section.
- Then, check for available updates for the Falcon Sensor.
- If found, download and install any available updates.
- Finally, restart your computer to apply the changes.
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Replacing Faulty Files
- To start, identify the specific file causing the BSOD. This might require reviewing Event Viewer logs or consulting CrowdStrike support.
- Next, download a fresh copy of the faulty file from a trusted source or CrowdStrike’s official website.
- Then, replace the existing file with the new one, ensuring you have the correct file path and permissions.
- Lastly, restart your computer.
Using Microsoft’s USB Tool
- First, download the Microsoft Media Creation Tool from Microsoft’s official website.
- Next, create a bootable USB drive using the tool.
- Then, restart your computer and boot from the USB drive.
- Finally, follow the on-screen instructions to repair your system.
Scan for Malware
- Firstly, open CrowdStrike Falcon.
- Next, go to the Scan section.
- Then, select Full Scan or Quick Scan.
- After that, click Scan Now and wait for the process to complete.
- If threats are detected, follow any prompts to remove detected threats.
- Finally, restart your computer.
Review Event Viewer
- First, press Windows + R to open the Run dialog.
- Next, type eventvwr and press Enter to open Event Viewer.
- Then, in the left pane, expand Windows Logs and click on System.
- After that, look for error messages related to CrowdStrike or BSODs.
- Lastly, note the Event ID and details for further investigation.
Temporarily Disable CrowdStrike
- To start, right-click the CrowdStrike icon in the system tray (bottom-right corner).
- Next, select Disable or Pause Protection (the wording may vary).
- Then, choose a duration for the disablement (e.g., 15 minutes, 1 hour).
- After that, monitor your system to see if the BSODs stop.
- If the BSODs cease, consider contacting CrowdStrike support for further assistance.
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Check Hardware Compatibility
- First, identify your hardware components (CPU, GPU, RAM).
- Next, visit the manufacturer’s website to check compatibility with your operating system and CrowdStrike.
- Then, ensure that all drivers are updated:
- To do this, right-click on the Start button and select Device Manager.
- Next, expand categories (e.g., Display adapters, Processors) and right-click on each device.
- After that, select Update driver and choose Search automatically for updated driver software.
- Finally, follow the prompts to install any available updates.
Uninstall and Reinstall CrowdStrike
- To begin, press Windows + I to open Settings.
- Next, go to Apps and find CrowdStrike Falcon in the list.
- Then, click on it and select Uninstall.
- After that, follow the prompts to complete the uninstallation.
- Once uninstalled, visit the official CrowdStrike website to download the latest version.
- Next, install the software by following the on-screen instructions.
- Finally, configure the software as needed and restart your computer.
Check System Files
- First, press Windows + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
- Next, type the following command and press Enter: sfc /scannow
- Then, wait for the scan to complete. This may take some time.
- If any issues are found, follow the prompts to repair corrupted files.
- Finally, restart your computer.
Restore System to Previous State
- To begin, press Windows + R, type rstrui, and press Enter to open System Restore.
- Next, click Next to see available restore points.
- Then, select a restore point dated before the BSOD issues began.
- After that, click Next and then Finish to confirm your selection.
- Lastly, allow the system to restore and restart your computer.
Contact Support
- If none of the above methods resolve the issue, consider reaching out to CrowdStrike Support for further assistance to help fix the CrowdStrike BSOD. Provide them with details about the BSOD, including any error codes and logs you’ve gathered.
By following these steps and carefully troubleshooting, you should be able to identify and resolve the root cause of CrowdStrike-related BSOD issues to effectively fix the CrowdStrike BSOD.
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Conclusion
Dealing with CrowdStrike-related Blue Screen of Death (BSOD) problems can be frustrating. However, there are several effective solutions at your disposal to help fix the CrowdStrike BSOD.
By following the steps outlined in this guide, you can troubleshoot and resolve most BSOD issues.
Remember to keep your system and CrowdStrike software up-to-date, regularly scan for malware, and ensure hardware compatibility.
If problems persist, don’t hesitate to temporarily disable CrowdStrike, check system files, or restore your system to a previous state. These methods can help identify the root cause and restore stability to your computer.
Ultimately, I f you’ve tried all of these steps and still encounter problems, it’s best to contact CrowdStrike support. They can provide specialized help tailored to your specific situation.
Source: [ superuser, varonis, reddit, crowdstrike ]
Frequently Asked Question’s (FAQ’s)
CrowdStrike can cause a Blue Screen of Death (BSOD) due to compatibility issues, software conflicts, or hardware driver problems. These issues often stem from outdated software, misconfigurations, or resource limitations. Addressing these underlying factors is crucial to prevent BSOD occurrences related to CrowdStrike.
To solve CrowdStrike errors, ensure your operating system and CrowdStrike software are up-to-date. Run a malware scan and check for software or hardware conflicts. If issues persist, temporarily disable CrowdStrike or contact their support for help.
To fix the CrowdStrike blue screen issue, try updating the Falcon Sensor first. If that doesn’t work, you can replace the faulty file manually or use Microsoft’s USB tool to create a bootable USB and repair the issue. If all else fails, contacting CrowdStrike support can help.
