How to fix “can’t login to Gmail” issue?

Gmail is the most renowned email service provider organization that serves more than one billion users at the time. Gmail offers email and cloud storage services; however, it becomes difficult when a user faces the “can’t login to Gmail issue.”

In this blog, we have mentioned eight assured solutions that would surely help you in resolving “Cannot sign into Gmail” error.

Detailed information of all the above headings are mentioned below.

Recover with Phone number/Email ID

If you are not able to recall your login credentials; and unable to sign in to your Gmail account; then you have to follow the instructions below. 

  • Open the Gmail login page on your web browser, enter your login credentials, click on the “Next.” Kindly follow the image below and click on the “Forgot Password?” tap on the “Next” button.
  • On this page, you need to enter your Phone number (Note:Google sends OTP on registered mobile number to verify the user), then click on the “Next” Or you can click on the option “I don’t have my Phone“. 
  • Now, click on the “Try another way” option.
  • You will now receive the OPT on the backup email.Kindly enter the OPT as shown in the box below and click “Next”.
  • You will redirect to the new password creation tab; create a strong password; Enjoy Gmail!

Try a different Browser

If you have already logged in to your Chrome browser and you cannot log in to your Gmail with the same browser; then we strongly recommend you to use a different browser such as Opera, Microsoft Edge, Safari, Firefox, etc.

Use third-party applications

If you are still facing issues even after changing your default browser then you need to use a third-party application. Third-party applications have many added advantages to help users access email services; moreover, third-party applications also offer advantages of accessing multiple email accounts at one time.

There are several third-party email client applications in the market which are free and safe for use. We are mentioning some names here:-

1. Mailbird (Windows)

2. Thunderbird (Windows, macOS, Linux, and FreeBSD)

3. Postbox (Windows and macOS)

4. Microsoft Outlook (Windows and macOS)

Note: We have provided a list of free email clients with the basic specification; we recommend users to research on the specification and terms & condition before moving to any third-party email client application. 

Check Gmail down Status

You may be experiencing an outage of Gmail service due to server downtime. You should check the Gmail down status. 

To check Gmail status, go to the G Suite Status Dashboard page by clicking here; the page includes data about Google product working status with three colours (We are indicating for Gmail only):-

  1. Green: No Issue 
  2. Orange: Service Disruption
  3. Pink: Service Outage

Note: If you want to visit the page manually, copy on Google Chrome or your default  browser.

Clear browser data

Clearing browser data gives you a clean page with no history; it also helps in troubleshooting “Cannot sign in to Gmail account” error.

There are two modes for clearing browser data: Basic and Advance. Experts recommend clearing the entire data of both modes.

Follow the below-mentioned steps to clear browser data in Basic and Advance mode.

  • Use your keyboard; enter the command Ctrl+Shift+Del. Change the time duration from the “Drop-down” option, click on the “Clear data” and click on the “Advanced” option.
  • Now, change the time duration from “Last hour” to “All time,“scroll down from the ribbon and check “All the boxes“; click on the “Clear data.

Note: – Advance data includes browsing history, download history, Cached images and files, password and other sites data, autofill form data, site settings, hosting apps data. So, kindly be aware before clearing Advance data from the shared Chrome browser.

Reset the Browser

Resetting browser delete cookies and other temporary site files; moreover, it disables all extensions; that may help you re-login to your Gmail account. 

Open your Chrome browser, enter the below command and click on “Reset settings.


Check “Java Script” Status on Chrome

Java Script plays a crucial role while logging into any email; one should be aware about “Java Script Status” before logging into any email account; in this case, you have to customize your Chrome and turn the Javascript on by following the below guidelines.

Use this command on your browser “chrome://settings/content/javascript” Or follow below mentioned steps to open it manually.

  • Open your Chrome browser, click on the “three dots,” and choose the “Settings.” Option.
  • Go to the “Site Settings“.
  • Click on the “JavaScript“.
  • Enable the “JavaScript” option.

Disable Anti-Virus

Sometimes, anti-virus prevents users from executing regular activities, like logging in to a Gmail account or to perform day-to-day tasks. Suppose if you are also facing the problem after the first  Anti-virus update then you should first disable the Anti-virus and then try working again on your PC.

We have also published separate blogs on the following topics Yahoo issue, Gmail not receiving email, and Comcast packet lost issue.

Wrapping up: – In this blog, we have mentioned solutions to fix “can’t login to Gmail“; the user can fix the issue in simple and easy steps  by trying a different browser, resetting browsers’ data, disabling Anti-virus, turning off JavaScript.

For more tech related solution; kindly visit


Why can’t I log in to my Gmail account?

If you are not able to log in to your Gmail account; you will have to find the issues related for example;
1. Is it related to login credentials, internet speed?
2. You remember your username and password, but you can’t sign in.

How do I get back into my Gmail account?

Following two simple steps can get back your Gmail account:
1: Using OTP verification from your backup email 
2: OTP verification from your registered cell number

Does a Gmail account expire?

As per official communication from Google “It will delete all the accounts which are inactive for more than 24 month” however, there is no expiry date for the Gmail account as per the Official website.

How can I unlock my Gmail account without a phone number?

The user can use his backup email to generate the  password reset link to access his gmail account.
For this the user should use the familiar device which was previously used to sign in Gmail.

Is Google account the same as Gmail account?

Yes, Google account is the same as Gmail account;  “G”  is a short form of Google.