Fixing the ‘No Connection’ Error on Gmail App: A Step-by-Step Guide

Imagine you are on a trip and you need to send an important email, but when you try to open the Gmail app on your phone, you get a ‘Gmail app no connection’ error and cannot access your email.

It’s a situation many of us have faced, and it can be incredibly frustrating

But don’t panic! This is a common problem that can often be resolved with a few simple steps.

In this blog post, we will guide you through the process of fixing ‘No Connection’ error on Gmail app so that you are able to send and receive emails without any hassle.

We’ll cover everything from checking your internet connection to clearing app’s cache and data, so you can find the solution that works for you.

How to fix Gmail app no connection error on mobile device ?

To fix Gmail app no connection error follow the below mentioned steps and perform the required action:

Check your internet connection

Internet is required to use Gmail and send/receive email. Before doing anything else, check your internet connection.

You can run an Internet speed test or try to open a website or app to make sure you’re connected.

If your connection is unstable or not working, contact your ISP (Internet Service Provider).

If you have a stable Internet connection but still can’t access Gmail, try other troubleshooting methods.

Reset APNs

APN (Access Point Name) settings contain the information needed for your phone to connect to the internet.

These settings are usually set up automatically, but changing them can affect internet speeds for all apps on your device.

Changes can be made manually or by third-party apps. To maintain a balanced internet flow for Gmail and other apps, reset your APN settings to their default values.

To reset APN settings on iPhone to default go to Settings > Cellular > Cellular Data Network, then tap Reset Settings.

Use the following steps to reset APN settings to default:

TO reset APN settings on Android, go to Settings > SIM cards & mobile networks then select SIM card. Now tap Access point names or APN > Reset.

If you cannot reset APN settings to default, search for the APN settings for your ISP and save these in your settings.

Unblock data usage

Data saver, background data restrictions, and restrictions on Gmail can prevent it from connecting to the server.

To fix this, you can disable data saver in the Settings > Network/Connectivity menu on both iPhone and Android phones.

Also, make sure to remove any restrictions on the Gmail app. Some apps may be restricted from using the internet on iOS and Android, so make sure to allow Gmail to connect.

To remove internet usage restrictions from the Gmail app on Android, follow these steps:

  • Tap and hold the Gmail app, then tap on the ‘App info’ option that appears next to the app icon.
  • Now scroll down and tap Restrict data usage.
  • Make sure the toggle buttons for SIM cards and Wi-Fi are turned on then tap Ok.

Follow the steps below to remove internet usage restriction on Gmail app on iPhone:

  • Firstly, open the Settings app.
  • Secondly, go to Mobile Data > Current Period.
  • Thirdly, scroll and find the Gmail app in the list of apps on your device.
  • Finally turn on the toggle button for Gmail app to remove data usage restrictions.

Or you can directly uninstall and re-install the Gmail app to skip removing app-based internet restrictions on both iOS and Android.

Make sure Gmail sync is on

Make sure your Gmail account is synced with other devices and stays connected.

To enable sync for Gmail on Android and iOS, follow these steps:

  • First, open the Gmail app and go to the Menu option at the top left, shown as three horizontal lines.

Gmail app no connection

  • A new panel will open from the left, scroll down to the bottom and tap Settings.

  • A list of accounts on your phone will appear. Select the account for which you want to enable sync.

Gmail app no connection

  • Finally, scroll down and check the ‘Sync Gmail/email’ checkbox.

Gmail app no connection

Sometime, you might have to face problems syncing your Gmail due to Gmail sync error.

Reboot the device

Rebooting your device will close all running apps and clear temporary files from RAM, freeing up space for the Gmail app.

To force reboot an iPhone, press and hold the Side button, slide the Power Off slider, and wait for the phone to power off.

Then press and hold the Side button again until the Apple logo appears. The phone will restart in a few seconds.

To reboot an Android phone, press and hold the Power button, tap the ‘Reboot’ or ‘Restart’ icon, then tap it again to confirm.

The phone will shut down and restart automatically after a few seconds.

Clear cache and data

Over time, every app accumulates cache and other data that can help it load faster.

Gmail also stores cache data, but if it grows too large, it can make the app bulky and slow.

To prevent this, you should clear the cache periodically to keep the app running smoothly on your phone.

  • To clear cache and other app data for Gmail on Android, open Gmail app, tap the App info option then tap on Clear data. Subsequently select Clear all data and finally tap Ok to confirm.
  • To do so on iPhone, go to Settings app, tap the user name (at the top of settings menu) then go to iCloud > Manage storage.
  • Find and tap on the Gmail app. Subsequently tap Delete documents & data at the bottom and lastly tap Delete to confirm.

Re-add the email account

Sometimes, all your phone needs is a fresh start with your email account.

Removing and re-adding your account in Gmail can fix the ‘no connection’ problem for certain inbox categories on iOS and Android.

To re-add an email account in the Gmail app on Android and iOS, follow these steps:

  • First, open the Gmail app and tap the profile/accounts tab at the top right.

Gmail app no connection

  • Secondly, tap on the Manage accounts on this device option below the list of accounts.

Gmail app no connection

Thirdly, select Google.

Note: This step may vary for iOS users.

  • Fourthly, select the account you want to remove.

  • Then, press the three dots options menu then select Remove account.

  • Next, select Remove account to confirm and your account will be removed.

  • Now, in order to add the account, again go to Gmail and tap the profile/accounts tab.

  • Select the Add another account option below the list of accounts on your phone.

Gmail app no connection

  • After that, select the type of account you would like to add. For a Google/ Gmail account, select Google.

  • After a few seconds, enter the email or phone number associated with the account you want to add and tap ‘Next

  • Subsequently enter the password associated with that account and tap Next.

  • Finally tap I agree to complete adding the account.

Force stop Gmail app

First force stop the Gmail app. Open your phone’s app drawer and find the Gmail app. Keep holding the icon until you see the option to force quit or force close the app. tap that.

Then, open the Gmail app again – this often refreshes the connection and things should start working again.

Also Check: How to fix Gmail error 007 ?

Why does my Gmail say “No connection” ?

This problem can be caused by a number of factors, and in this section, we will delve into the reasons behind the error and provide solutions to help you send and receive emails in no time.

Below we have mentioned some common cause that Gmail shows No connection error.

No connection error in Gmail

Wi-Fi or network issues

The problem is probably with your internet or network. First of all, check whether your Wi-Fi router is working properly or not and reboot it if needed.

Make sure that your network cables are securely plugged in. If you’re on a public network, try switching to a different network.

Browser problems

Try opening Gmail in a different browser, such as Chrome, Firefox or Safari. Your browser may have a temporary problem or may need an update.

If Gmail works in another browser, you may need to clear your browser’s cache and browsing data.

Gmail server issues

Sometimes, there may be issues with the Gmail servers that cause connection issues. Usually, the best solution is to wait 30 minutes and try accessing your Gmail again.

Gmail’s team is usually able to resolve any server-side issues quickly.

Device issues

If you’re using a mobile device, turn on Airplane mode for 30 seconds, then turn it off. This will reset your network connection. You can also try restarting your device.

Make sure your device’s software and apps are up to date—outdated versions can sometimes cause connectivity issues.

Check your Gmail settings

As a last resort, you may need to check your Gmail settings. In your Gmail account, go to Settings and look for “Pop/Imap Access”.

Make sure to turn on both “Enable POP for all mail” and “Enable IMAP for all mail.

Also check that you don’t have any filters set up that may be blocking your connection.

With a little patience and troubleshooting, you should be able to resolve the “no connection” message and access your Gmail normally.


In conclusion, the Gmail app no connection error frustrates users, but they can often resolve this common problem with a few simple steps.

By following the tips and tricks mentioned in this post, you will be able to fix the problem and be able to send and receive emails without any hassle.

Whether it’s checking your Internet connection, resetting your APN settings, or making sure Gmail sync is on, there’s a solution that will work for you.

So the next time you see that dreaded error message, don’t panic – just follow our guide and be back in email in no time!

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Frequently Asked Question (FAQ’s)

Why is Gmail app showing “no connection” in certain categories such as social and promotions?

The ‘no connection’ error in Gmail’s categorized inbox is often server-side. Reinstalling the app and re-adding your account can help. If not, try reading emails in ‘All Inboxes’, using a browser, or waiting for Gmail to fix the issue.

Why is Gmail app showing no connection after update?

Old app files can cause issues after updating your phone. Clear the app data and update Gmail to the latest version.

Content Writer

Smith Ron, the writer at Assistme360. He has extensive experience in crafting straightforward, step-by-step guides for technical issues. His broad knowledge ensures accurate solutions. Kindly spare a moment to drop a comment down and express your opinions. Your feedback can be valuable in assisting others who may come across similar problems.

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