How to fix Outlook error code 0x8004011d?

Error 0x8004011D: ‘The server is not available. Contact your administrator if this condition persists.’

The above message may be haunting you, but you need not worry. We have come up with the best solutions to fix the Outlook error code 0x8004011D.

Use the following quick links for easier navigation within the article:

Instead of directly jumping to a conclusive solution, let us first explain what error code 0x8004011d is.

Why is server not available when trying to send and receive in Outlook (Error 0x8004011d)?

This issue is prominent in Outlook 2013, Outlook 2016, and Outlook 365.

Basically, it is an error in which your account doesn’t connect to the server in Outlook. Which, on the other hand, side, works fine on an internet browser.

As a result, you cannot send and receive emails and other items from Outlook Windows or Mac, and the message shown is: The server is not available. Contact your administrator if this condition persists.

How do I fix Error 0x8004011d: server not available on Outlook?

Firstly, if you are on an organization’s server, contact the admin to ensure the servers are not down.

Use the following methods to fix the Outlook server not available issue:

Check the internet connection

It is the first step to troubleshoot error 0x8004011d. You must have an internet connection to send and receive emails on Outlook.

You can check your internet speed with an online speed test. If it is too slow, contact your internet service provider.

Disable ‘Work Offline’

Outlook has a ‘Work Offline’ utility that lets the user do other works on Outlook without getting distracted. However, you can’t send or receive emails while working offline.

You would see a ‘Working Offline’ text at the bottom while you are offline.

To disable ‘working offline’ and reconnect email to the server, go to Send/Receive tab and click on the Work Offline button as shown in the below image.

Enable cached exchange mode

Enabling Cached Exchange Mode enables a better Outlook experience. If you are on a server that runs on Microsoft Exchange, you should enable it.

Use the following steps to enable Cached Exchange Mode:

  1. Firstly open Outlook and go to the File tab.

  2. Then click on the Account settings icon and select Account settings as shown in the below image.

  3. Subsequently select an account and click on Change.

  4. Tick the Use Cached Exchange Mode checkbox and click Next.

  5. Then it will prompt you to relaunch Outlook. Click Ok then close and reopen Outlook.

Create a new Outlook profile

You can try sending and receiving emails with a new Outlook profile. If the new profile works well, you can use it permanently. To keep your data safe, don’t delete the old profile.

Use the following steps to create a new Outlook profile:

  1. Firstly open the Control panel on your laptop or computer.

  2. Make sure the view is set to Category and click User Accounts.

  3. Subsequently click on Mail.

  4. The mail setup window will open, click on Show Profiles.

  5. Then click on Add.

  6. Follow the on-screen instructions to set up a new profile.

  7. After setting up the profile, select Prompt for a profile to be used as shown in the below image and click Apply.

  8. Finally open Outlook and opt for the new profile to open with.

If the error 0x8004011d doesn’t exist for the new profile, you can delete the old profile.

Perform an SFC scan

Performing an SFC (System File Checker) scan would probably fix all the system files on your computer or laptop. If the error 0x8004011d is due to some system file corruption, it would be fixed by an SFC scan.

Use System File Checker tool to fix error 0x8004011D.

Rebuild Outlook data file

Outlook data files are fundamental for using Outlook.

Data file corruption can lead to multiple problems in Outlook. In case your data files have been corrupted, you can create new ones.

To rebuild a new Outlook data file, change the extension of the old data file to ‘.old’ and relaunch Outlook. Outlook will automatically create a new data file.

Enable usage of two exchange accounts:

Using two exchange accounts on Outlook is restricted on older versions of Outlook (specifically Outlook 2013 or older). However, suppose you have two Microsoft Exchange accounts. In that case, you need to increase the number of allowed users from the Windows Registry Editor.

Use the following steps to use two exchange accounts on Outlook:

  1. Firstly open the Windows Run Command by pressing the Windows + R keys. Then type regedit and click Ok.

  2. Subsequently from the left side panel, navigate to the location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem.

  3. In the right side panel, double click on Maximum Allowed Sessions Per User and enter the user value as ‘2’.

  4. Finally restart the system to edit Windows registry.


After following the methods we have discussed in the article, we are sure that the error 0x8004011D would have gone away and you are able to send and receive emails like earlier.

Fore more help visit Assist Me 360.


Why is my Outlook email disconnected?
Your email is disconnected because either your organization’s server is down or you have enabled ‘Working Offline’ option in Outlook.

How do I reconnect my email to the server?
To reconnect your email to the server in Outlook, go to the Send/Receive tab and click on the Work Offline button.

Content Writer

Smith Ron, the writer at Assistme360. He has extensive experience in crafting straightforward, step-by-step guides for technical issues. His broad knowledge ensures accurate solutions. Kindly spare a moment to drop a comment down and express your opinions. Your feedback can be valuable in assisting others who may come across similar problems.

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