In this blog post, we will guide you through potential solutions and steps to resolve the ‘Something happened on our end’ error with Microsoft Store apps.
Here are methods to fix the error something happened on our end MS store apps in Windows 11:
- Restart your computer
- Check your internet connection
- Verify date and time
- Update Windows
- Run the Windows Store Apps Troubleshooter
- Reset the Microsoft Store
- Re-register the Microsoft Store app
However, this is just an overview of a few methods. To fully understand each solution, continue reading the blog for detailed, step-by-step instructions on how to fix the error.
What causes the ‘something happened on our end’ error in MS Store apps ?
The “Something happened on our end” error in the MS Store Apps is a generic message that doesn’t pinpoint the exact cause. However, there are several potential culprits behind the scenes:
Network Issues
- Unstable connection: Firstly, a weak or fluctuating internet connection can prevent the Store from communicating with Microsoft servers, leading to this error.
- Firewall or Proxy interference: Additionally, firewalls or proxy servers might be blocking the Store’s communication with Microsoft.
Microsoft Store Issues
- Corrupted App: in some cases, the Microsoft Store app itself might be corrupted due to incomplete updates or software conflicts.
- Temporary Glitches: Moreover, temporary issues with the Store’s internal processes can cause this error message to appear.
Windows Issues
- Outdated Windows: For instance, outdated system files or missing updates can cause compatibility issues with the Store.
- Corrupted System Files: Similarly, corrupted system files related to the Microsoft Store functionality can lead to errors.
Antivirus Software
- Overly Restrictive Antivirus: In some cases, overly aggressive antivirus software might mistakenly flag the Store’s activity as a security threat, consequently, leading to download or update failures.
Microsoft Server Issues (Less Likely)
- Server Outages: While less frequent, occasional outages on Microsoft’s servers can cause temporary problems with the Store.
It’s important to note that the specific cause can vary depending on your individual situation, including the “something happened on our end” MS store apps” error.
Nevertheless, the troubleshooting steps mentioned in the next section aim to address these potential issues and hopefully get you back to downloading apps smoothly.
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How to fix the ‘something happened on our end’ error in MS Store apps ?
Experiencing the ‘something happened on our end’ error in Microsoft Store apps can be frustrating and disruptive. Fortunately, there are several effective troubleshooting steps you can take to resolve this error and restore your access to the MS Store.
In this section, we’ll explore practical solutions to help you get back on track.
Basic Checks (Quick Fixes)
- Restart your computer: To begin with, a simple restart can often resolve temporary glitches that might be causing the error.
- Check your internet connection: Next, make sure you have a stable and strong internet connection. Additionally, try running a speed test online or connecting to a different network if possible.
- Verify date and time: Lastly, ensure your computer’s date and time settings are accurate. Incorrect settings can disrupt communication with Microsoft servers.
- Press Win + I to open Settings.Go to Time & Language > Date & Time.
- Make sure that Set time automatically and Set time zone automatically are turned on.
Microsoft Store Specific Fixes
Update Windows
Outdated Windows versions can lead to compatibility issues with the Store. Here’s how to update:
- First, open Settings.
- Next, click on Update & Security.
- Then, click on Windows Update.
- Finally, check for updates and install any available ones.
Run the Windows Store Apps Troubleshooter
Microsoft provides a built-in troubleshooter for the Store:
- To start, open Settings.
- Next, click on Update & Security.
- Then, click on Troubleshoot.
- After that, under Additional troubleshooters, select Windows Store Apps.
- Finally, click Run the troubleshooter and follow the on-screen instructions.
Clear the Microsoft Store Cache
- First, press Win + R to open the Run dialog.
- Next, type wsreset.exe and press Enter.
- As a result, a command prompt window will open, and the cache will be cleared automatically. The Microsoft Store will open after the process is completed.
Reset the Microsoft Store
This resets the Store app to its default settings:
- Open Settings: To begin, press the Windows key + I.
- Go to Apps > Apps & Features: Next, find the Microsoft Store app, click on it, and select “Advanced options”.
- Finally, click on “Reset” and confirm the action.
Re-register the Microsoft Store
- First, press Win + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
- Then, type the following command and press Enter:
- Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
- Lastly, restart your computer and check if the issue is resolved.
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Advanced Fixes (if Basic Checks and Store Fixes Don’t Work):
- Temporarily disable your antivirus: Firstly, antivirus software can sometimes block the Store’s communication. Try temporarily disabling it (remember to re-enable it afterward) to see if it resolves the issue.
- Reset Windows Update components: Secondly, corrupted update components might be causing problems. Therefore, search online for detailed instructions on resetting Windows Update components specific to your Windows version. This can help resolve the “something happened on our end” MS store apps” issue.
Run System File Checker (SFC) and DISM
Run SFC:
- To begin, press Win + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
- Next, type sfc /scannow and press Enter.
- Finally, wait for the scan to complete and follow any on-screen instructions.
Run DISM:
- First, press Win + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
- Then, type the following commands one by one and press Enter after each:
- DISM /Online /Cleanup-Image /CheckHealth
- DISM /Online /Cleanup-Image /ScanHealth
- DISM /Online /Cleanup-Image /RestoreHealth
Use Microsoft Account
Sign Out and Sign In Again:
- To start, open the Microsoft Store app.
- Next, click on your profile picture in the top right corner.
- Then, select your account and then click “Sign out.”
- After that, restart your computer.
- Finally, open the Microsoft Store and sign in again with your Microsoft account.
Check Account Status:
- First, ensure there are no issues with your Microsoft account. You can check this on the Microsoft account website.
- Additionally, verify that your payment information is correct and up-to-date if you’re making purchases.
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Create a New User Account
- To begin, press Win + I to open Settings.
- Next, go to Accounts > Family & other users.
- Then, click on Add someone else to this PC.
- After that, follow the on-screen instructions to create a new user account.
- Finally, log in with the new account and check if the issue persists.
Perform a Clean Boot
- First, press Win + R to open the Run dialog.
- Next, type msconfig and press Enter.
- Then, go to the Services tab.
- After that, check Hide all Microsoft services and then click Disable all.
- Subsequently, go to the Startup tab and click Open Task Manager.
- Next, disable all startup items.
- Then, close Task Manager and click OK in the System Configuration window.
- Lastly, restart your computer and check if the issue is resolved.
Reset Windows Store Cache
- Open Command Prompt as Administrator: To start, press the Windows key + X, then select Command Prompt (Admin).
- Run the WSReset Command: Next, type wsreset.exe and press Enter.
- As a result, a blank Command Prompt window will open and close automatically. The Microsoft Store will then reset and open.
Reinstall Microsoft Store
- First, press Win + X and select Windows PowerShell (Admin) or Command Prompt (Admin).
- Then, type the following commands and press Enter after each:
- Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage
- Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
- Finally, restart your computer.
If none of these solutions work:
- Check Microsoft support: As a last resort, Microsoft provides online support resources for the Store. You can search for “Microsoft Store support” or visit their official website.
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Conclusion
Encountering the “Something happened on our end” error in the MS Store Apps can be frustrating, but don’t worry – you’re not alone!
First and foremost, this guide has provided you with a range of solutions, from quick fixes like restarting your computer and checking your internet connection, to more advanced troubleshooting steps like running the Windows Store Apps Troubleshooter and resetting the Microsoft Store app.
Remember, persistence is key. If one method doesn’t work, try another. Often, a combination of these steps can resolve the issue.
Additionally, keep your Windows system and Microsoft account up-to-date, as this can prevent many common errors.
Finally, if you’ve tried everything and still can’t resolve the problem, don’t hesitate to reach out to Microsoft Support for further assistance.
Reference:
Frequently Asked Question’s (FAQ’s)
Ensure your system’s date and time settings are correct. Reset the Microsoft Store via “Settings” > “Apps” > “Microsoft Store” > “Advanced options” > “Reset.” If the issue persists, clear the cache by pressing Win + R, typing wsreset.exe, and pressing Enter.
Your Microsoft Store may not be working due to issues like corrupted cache, incorrect system date and time settings, or missing updates. Ensure your Windows is up to date, clear the Store cache by running “wsreset.exe,” and check your system settings. If problems persist, consider reinstalling the Store via PowerShell.
To reset all Microsoft Store apps, go to Settings > Apps > Apps & features, find the specific app, select Advanced options, and click Reset. For a broader reset, run the command wsreset.exe to clear the Store cache. If issues continue, consider using PowerShell to reinstall all Store apps.
