Looking to cancel your Google Fiber internet service? You’re not alone – many customers eventually want to switch providers for a variety of reasons, such as cost, service issues, finding a better deal elsewhere or perhaps moving to a new location, or deciding to go with cable internet over fiber.
Furthermore, while Google Fiber aims to provide a quality internet experience, canceling can sometimes require a bit of effort.
Therefore, in this post, we’ll walk you through the steps to cancel your Google Fiber account in the easiest way possible.
We’ll cover how to notify Google of your cancellation request, what to expect in terms of your final bill and any early termination fees, and tips for a smooth transition to your new Internet provider.
The cancellation process begins by contacting Google Fiber customer service. You can call their toll-free number or send an email requesting to disconnect service on a specific date.
How to cancel Google Fiber ?
Canceling your Internet service from Google Fiber is a simple process that only requires a few simple steps.
The first thing you’ll need to do is use the cancel option in your Fiber account.
Alternatively, you can also contact Google Fiber’s customer service to officially submit your cancellation request.
Follow below mentioned steps to cancel your Google Fiber:
Use cancel option in Google Fiber
You can follow this step only if Fiber service hasn’t already been installed in your location.
- Firstly, go to the Google Fiber website.
- Secondly, login to your account.
- Thirdly, click on your name at the top of the page.
- Then, from drop down menu, choose the option allowing you to manage profile details.
- Next, click “Cancel Fiber Service.”
- Lastly, to complete the cancellation process, follow the on-screen instructions
Note: If this option is not available to you, please continue to the next method to cancel your Google Fiber subscription.
Use Google Support
Here are the steps on how to cancel your Google Fiber account using Google support:
- Firstly, go to the Google support website.
- Secondly, click “Contact Us“.
- Thirdly, from the available choices, choose “Cancel Service” to discontinue your subscription.
- Next, input your email address and password to access your account information.
- Then, select a reason to cancel your account.
- Choose a contact method you have the option to either chat or speak with a support agent.
- Lastly, to finalize the cancellation process, adhere to the guidance given by the support agent.
Use Google Fiber App
- Firstly, launch the Google Fiber app and select the Support option.
- Secondly, choose to Contact Us, search for help articles, view popular resources, get community assistance, or send feedback.
- Thirdly, to initiate an online chat with a Google Fiber team member, select the Chat option.
- Finally, for alternative methods of support, select Additional Contact Options.
- Choose to Email Us to create a new email addressed to the customer support team or select a phone number to call customer support using your mobile device.
- If you’re asked for your customer support PIN when calling, go back to the Account screen and select the Account option at the bottom of the screen. Your PIN will be displayed in the Account Info section.
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How do I return the equipment after canceling Google Fiber ?
After completing the online cancellation process, you must return all rented equipment to Google within 60 days.
Additionally, failure to do so may result in liability charges of up to $300 for the storage box and $200 for the network box.
In addition, you can pack the devices in their original packaging or in any other suitable material.
Similarly, if you have multiple devices, consider packing them together for easy shipping.
You can then use USPS or FedEx courier services to return your equipment, but be sure to print and attach the return label to the package before shipping.
Alternatively, you can drop the package off at a nearby store if one is available in your area or within a reasonable distance from your home.
If the method mentioned above does not work for you, there are other options available.
In case of technical problems or other problems, you can contact customer support through various means such as phone calls, live chat or email.
Understanding Your Google Fiber Contract and Account
Before you cancel your Google Fiber subscription, it’s important to understand your contract and account details. Consider the following important aspects.
Contract Terms
Review your Google Fiber contract to determine if you have a fixed-term agreement and if early termination fees, including a cancellation fee, may apply.
Most contracts are for 12 or 24 months. Furthermore, if you cancel your service before the end of your contract term, you may be subject to charges for the remaining months of service.
The cancellation process is typically straightforward, and you can find customer service contact details in your contract for assistance
Account Information
Sign in to your Google Fiber account to view your account details, including your service plan and billing information.
Make a note of your Google Fiber account number, as you’ll need to provide it when you cancel your service. Also, check to see if you are due credits or refunds.
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What are the top alternative internet service providers available ?
There are many Internet service providers that offer fast and reliable Internet connections.
Furthermore, some of these providers may offer competitive prices, better customer service, or unique features that set them apart from the competition.
AT&T Fiber
AT&T Fiber offers high-speed internet service with fiber networks, providing internet speeds up to 1 Gbps for $50-70 per month.
Furthermore, they frequently run promotions for new customers that include gift cards, streaming devices, or other bonuses for switching to their service.
Additionally, AT&T also offers bundled TV and phone services, along with a reliable Wi-Fi network, if you want an all-in-one package.
CenturyLink Fiber
CenturyLink is another major fiber internet provider with speeds up to 1 Gbps for $50-65 per month.
Furthermore, they offer lifetime price guarantees to lock in your rate. Additionally, century Link is a good choice if you want fast, reliable fiber Internet at an affordable price.
Local Broadband Providers
In some areas, smaller local broadband companies may offer fiber Internet services.
Similarly, these local vendors are worth investigating as they often provide good customer service and competitive prices.
Likewise, you may find lower rates and incentive offers as they cater to the local community.
Cable Internet
If fiber internet isn’t available at your address, alternatively, cable internet from providers like Xfinity or Spectrum is a viable option.
Furthermore, cable internet offers speeds up to 1 Gbps for $40-80 per month depending on your area.
Although not as fast as fiber, cable provides a reliable broadband connection for most homes.
Additionally, when switching Internet providers, be sure to account for any additional fees, such as setup charges, equipment rental, or data caps.
Likewise, compare all the details of the plans of different providers to find the one that best suits your needs and budget after canceling your Google Fiber service.
With a little research, you can find an alternative to switch that offers equivalent or improved internet connectivity.
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Conclusion
In conclusion, canceling your Internet service from Google Fibernet is a simple process that can be done through the Google Fiber website or by contacting Google Fiber customer service.
Furthermore, before you cancel, it’s important to review your contract terms and account information to understand potential early termination fees or outstanding balances.
Likewise, after you cancel, be sure to return any rental equipment within 14 days to avoid additional charges.
If you’re looking for an alternative Internet service provider, there are many options available that offer fast, reliable connections at competitive prices.
Reference:
google siupport/cancel gogole service
businessinsider.com/how to canel google fiber/(third party website)
Frequently Asked Question’s (FAQ’s)
No, there is no cancellation fee for Google Fiber service. You have the option to terminate your service whenever you wish, without facing any penalties. However, you will be responsible for returning any equipment that Google Fiber rents from you.
No, you will not receive a refund if you cancel your Google subscription. Google’s refund policy states that the above subscription fees are non-refundable.
To turn off the router, locate the power button on the back, which is a small round button with a power symbol on it. Press and hold for 5 seconds until the router turns off.
