Why Amazon music is not working ?  

Are you an Amazon Music subscriber and love listening to your favorite songs on the go? If so, you might have encountered some issues with the Amazon music app not working properly.

Furthermore, whether it’s freezing, skipping songs, or playing at low volumes, these issues can ruin your listening experience.

As a result, don’t worry, there are some simple solutions that can help you fix them and get back to your jam sessions in no time.

Specifically, Amazon Music requires a stable internet connection, an updated app, and an active subscription to work properly. Consequently, if you have any problems, try these steps, including the update option in the app settings

  • Firstly, restart your Wi-Fi or mobile data.
  • Secondly, check for app updates in your app store.
  • Thirdly, sign in to your Amazon account online and renew your subscription if necessary.
  • Finally, clear app cache files, image cache and data in your device settings.

In this blog post, we’ll explain in detail the most common reasons why Amazon Music might not be working and how to fix them.

Additionally, we will also share some tips and tricks to optimize your streaming experience and enjoy Amazon Music without any problem.

What to do if Amazon music is not working ?

Problems with the app can ruin your musical fun. Sometimes Amazon Music stops working when you are enjoying your target songs.

However, that’s bad! But don’t worry, you can fix it quickly with some simple tips.

Furthermore, follow below mentioned methods to solve the Amazon music app is not working:

General troubleshooting

  • Check your internet connection: To begin with, make sure you have a good Wi-Fi or mobile data connection. Furthermore, if you’re using cellular data, check your Amazon Music app settings to make sure it’s allowed.
  • Restart your device: Next, sometimes a simple restart can fix app glitches.
  • Update the app: Additionally, make sure you are using the latest version of the Amazon Music App to. Outdated versions may have bugs.
  • Next, force stop and reopen the app: Subsequently, this can fix any temporary issues causing the app to malfunction.
  • Clear the app cache: Finally, clearing the cache removes temporary data that could be harming the functionality of the app.

Specific problems

  • Streaming issues (buffered songs, pauses):First, check the speed of your Internet connection. Furthermore, streaming high-quality music requires a good Internet connection.
  • Additionally, disable any VPN or proxy server that may be interfering with the connection.
  • Moreover, if you use mobile data, check your data plan limitations for music streaming.
  • Finally, take note of the specific playback error message you are seeing. You can search online for troubleshooting tips specific to that playback error.

Music doesn’t play at all

  • Firstly, check if your subscription is active and has not expired.
  • Next, sign back into your Amazon account by tapping on the app icon and entering your credentials in the mobile app.
  • Finally, try playing music from a different device or web player to see if the issue is device-specific.

Also Check: How to create a playlist on Amazon Music ?

How do I fix Amazon Prime Music that can only shuffle and not be downloaded ?

To begin with, this is a common problem for Prime subscribers who want to play songs on Amazon Music demand and download them offline with Amazon Music, but the app is not working.

Furthermore, there are some possible solutions you can try to fix it.

Upgrade Amazon Music

upgrade amazon music
  • Additionally, you can also download songs to listen to them offline and without issue. Furthermore, as a Prime member, you can join Amazon Music Unlimited for $8.99 per month or $89 per year.

Use Third Party Tool

Additionally, another solution is to use a third-party tool to download Amazon Music songs as music files, so you can really own your Amazon Music streams.

  • Firstly, there are some tools that can help you do this, such as ViWizard Amazon Music Converter or TunePat Amazon Music Converter.
  • Secondly, by clicking the convert button, these tools can convert Amazon Music songs to MP3, AAC, WAV, FLAC, or other formats and maintain the original sound/ music quality and ID tags.
  • Finally, you can also customize the output settings and faster speed of downloads according to your needs. Next, this allows you to optimize the download process for your individual preferences and mobile network speed.

Use Prime Membership

upgrade to prime membership if amazon music is not working

Additionally, a third solution is to enjoy the all-access playlists that Amazon Music offers to Prime members.

  • Firstly, these are curated playlists that you can play on demand and download offline with no skip limits. Initially, Prime members have access to pre-made playlists.
  • Secondly, you can find them in the Amazon Music app or website by using the search bar to search for the Prime logo.
  • However, these playlists are limited in number and variety, and may not include the songs you want to listen to.

Also Check: How to cancel Amazon music ?

Why can’t I listen to my Amazon Music offline ?

There are several reasons why you may not be able to listen to Amazon Music offline and not working. Here are some possibilities:

Subscription issue

Expired or canceled subscription: Initially, check if your Amazon Prime membership or Amazon Music Unlimited subscription has expired or been cancelled. Then, be aware that without an active subscription, you subsequently won’t be able to download or listen to music offline.

Downgraded Subscription: Thereafter, in the event that you recently downgraded your Amazon Music Unlimited subscription to the single-device plan, you may consequently need to redownload your music in standard quality for offline playback.

Download problem

No downloaded music: Initially, make sure you have downloaded the specific songs, albums, or playlists you want to listen to offline. Subsequently, you can’t listen to your favorite music offline unless you’ve downloaded it first.

Insufficient storage space: Potentially, your device storage may be full, preventing you from downloading more favorite music tracks. As a result, free up some space and try downloading again.

Download Error: Alternatively, there may be an error in the download process. Try deleting and redownloading the music.

Problem with the application

Outdated app: First, update the Amazon Music app to the latest app version. Sometimes bugs in older app versions can prevent offline music playback. Therefore, upgrading to the latest app version could solve the issu

Internet Connection: Notably, while using the app in offline mode, you still need a brief internet connection check to verify your subscription. Consequently, make sure you have a temporary network connection issues to perform this check.

​Why can’t I download songs on Amazon Music ?

There are several potential reasons why you may not be able to download songs on Amazon Music or why Amazon Music is not working Here are some things to check:

Subscription level

  • Amazon Music Prime: With Prime, you can only download “all-access playlists” for offline listening. Consequently, you will not be able to download individual songs or albums.
  • Amazon Music Unlimited: This alternatively subscription subsequently allows you to download songs, albums, and playlists for offline listening in various audio qualities.

Internet connection

  • Initially, make sure you have a stable network connection, preferably Wi-Fi, to download music successfully and ensure your device is not in airplane mode. Potentially, a weak connection or being in airplane mode could interrupt the download process.

Storage space

  • Primarily, check if your device has enough free storage space to accommodate music downloads adequately. Notably, high-quality audio files can take up considerable space.

Problems with the application

  • Firstly, try force closing and reopening the Amazon Music app.
  • Secondly, update the Amazon Music app to the latest version.
  • Alternatively, clear app cache and data.

Song availability

  • Notably, some songs may not be available for download due to licensing restrictions.

Account problems

  • Primarily, make sure your Amazon Music subscription is active and not canceled.
  • Secondly, sign out and sign back in to your Amazon Music account.

Additional Tips

  • Initially, if you’re having trouble downloading specific songs, try downloading other songs to see if the problem persists.
  • Ultimately, by systematically checking these points, hopefully you can identify the reason why you are having trouble downloading songs on Amazon Music and fix this music issue.

Why Amazon music not working on Android phone and iPhone ?

There can be several reasons why Amazon Music is not working on your Android device or iPhone, such as a lack of a stable connection, inactive Prime, app issues, or conflicting device settings.

Follow below mentioned steps to troubleshoot Amazon music not working on Android device and iOS device:

General troubleshooting

Check Amazon Servers: Before you dive into your device, first confirm if there are any known issues with Amazon Music servers. Therefore, websites like Downdetector can help you check the status. Please be patient and do not use the service until the issue is fixed.

Internet Connection: Your Internet connection is crucial for streaming music. Consequently, make sure you have a stable Wi-Fi or mobile data network connection (check if cellular streaming is allowed in the app settings). Furthermore, if the speed seems low, run an Internet speed test.

App update: Update the Amazon Music app to the latest version to address any incompatibility issue. Consequently, outdated versions can sometimes cause crashes due to such incompatibility issues.

Force stop and restart the app: Subsequently, try to force stop the Amazon Music app and reopen it. Thus, on Android device, navigate to Settings > Apps > Amazon Music > Force Stop, and then restart the app. Similarly, on iOS, swipe up on the app preview in the app switcher to close it and then reopen it.

Clear app cache: Clearing app cache files can sometimes resolve temporary glitches. Therefore, on Android device, go to Settings > Apps > Amazon Music > Storage & cache > Clear cache. Likewise, on iOS, you will need to uninstall and reinstall the app.

Android specific

Battery Saver Mode: Disable Battery Saver Mode on your android device as it may restrict background data usage required by streaming services, which is essential for uninterrupted music streaming.

iPhone specific

Background App Refresh: Make sure Background App Refresh is enabled for Amazon Music (Settings > General > Background App Refresh > Amazon Music).

Additional Tips

Restart your device: Sometimes, a reboot can solve minor problems

Reinstall the app: If the above methods don’t work, try uninstalling and reinstalling the Amazon Music app.

Contact Amazon Support: If you’ve tried all of the above and are still having issues, contact Amazon Music support for further assistance.

Why can’t I play Amazon Music on 2 devices ?

The number of devices you can play Amazon Music on depends on the type of subscription plan you have. Here’s a rundown of the different plans and their streaming limits:

Amazon Music Single Device Plan: This plan only allows you to stream Amazon Music from your music library on one device, the one on which you started your subscription. Subsequently, you can’t access your music library on any other device, even if you use the same account, without a library resync.

Amazon Music Unlimited Individual Plan: This alternative plan lets you access Amazon Music on multiple devices, but you can only stream on one device at a time. Consequently, if you try to play on another device, the previous one will stop playing.

Amazon Music Unlimited Family Plan: This plan lets you stream Amazon Music on up to six devices at the same time. Additionally, you can also share your subscription with up to five family members.

Amazon Music Prime: This plan is included with your Amazon Prime membership and gives you access to a small selection of Amazon Music on multiple devices. However, you can only listen on one device simultaneously

Ultimately, if you want to play Amazon Music on two devices simultaneously, you’ll need to upgrade to the Amazon Music Unlimited Family plan.

Alternatively, you can download your favorite songs in the Amazon Music app and then turn off your device’s Internet connection.


In conclusion, Amazon Music is a great service that allows you to enjoy millions of songs on the go.

However, sometimes you may encounter some problems that may affect your listening experience and cause Amazon Music to stop working.

Consequently, by systematically following the steps we’ve outlined, you’ll be able to fix the most common problems and get back to enjoying your music in no time.

Additionally, as an alternative solution, you can also try upgrading to Amazon Music Unlimited or use a third-party tool to download songs offline and play them music without issue.

Frequently Asked Question’s (FAQ’s)

Why is Amazon Music not letting me play songs ?

Check your Internet (speed and stability) and the status of your Prime subscription. If everything is fine, update the app and maybe adjust your device settings; that could be causing playback problems.

Is Amazon Music no longer free with Prime ?

Prime still includes Amazon Music! You get ad-free access to 100 million songs, podcasts, and playlists, although some features, such as on-demand song selection, are limited.

Why won’t Amazon let me listen to music ?

It could be that your Prime subscription is not active, your internet connectivity is bad, or the app needs an update. Check them first! If it persists, perhaps your device settings are messing things up.

Content Writer

Smith Ron, the writer at Assistme360. He has extensive experience in crafting straightforward, step-by-step guides for technical issues. His broad knowledge ensures accurate solutions. Kindly spare a moment to drop a comment down and express your opinions. Your feedback can be valuable in assisting others who may come across similar problems.

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