Many Firestick users have experienced their device getting stuck on the Amazon logo screen when turning it on.
Furthermore, the Amazon logo screen is usually just a brief loading screen, but sometimes the Firestick can get stuck here, resulting in a black screen.
Additionally, when this happens, it is usually due to a software glitch rather than a hardware issue. As a result, the good news is that there are usually some simple solutions you can try from home.
- Restart your Firestick
- Update the Firestick software
- Clear cache and reset app preferences
- Use a different TV or HDMI port
- Contact Amazon support
In this blog post, we will show you how to troubleshoot and resolve Firestick stuck on Amazon logo issue.
Initially, we will explain the possible causes of this problem, such as power supply problems, HDMI port problems, or software glitches. Next, we will demonstrate some simple solutions you can try at home to fix it.
Why is my Amazon Firestick stuck on the Amazon logo ?
If you’re trying to watch your favorite shows on your Amazon Firestick, but the device is stuck on the Amazon logo, you might be wondering what’s going on. Consequently, there are several possible reasons for this.
Software problems
Software glitches: Temporary glitches in the operating system can sometimes cause the boot process to freeze.
Corrupted software: A corrupted software update or installation could prevent your Fire Stick from starting properly.
Application interference: An incompatible or malfunctioning application could be interfering with the system.
Hardware problems
Faulty power supply: Inadequate power from the adapter or a faulty connection may prevent the Fire Stick from starting.
Overheating: Excessive heat can cause the Fire Stick to malfunction.
Internal hardware failure: Internal components such as the storage chip or processor could be damaged due to hardware damage.
Connection issues
Loose HDMI connection: A poorly placed HDMI cable, or an issue with the HDMI adapter, can disrupt communication between the Fire Stick and your TV.
Incompatible HDMI cable: Some older HDMI cables may not support the bandwidth required for the Fire Stick.
Faulty HDMI port: Issues with your TV’s HDMI port or the Fire Stick itself could be causing the problem.
These are just a few of the possible reasons why your Firestick might get stuck on the Amazon logo.
Furthermore, the troubleshooting steps we outlined below can help you identify the problem and hopefully get your Fire Stick working again.
Also Check: Fix Amazon Fire TV home screen not loading
How to fix Firestick stuck on Amazon logo ?
If your Fire Stick is frozen on the Amazon logo, you might not know the exact cause of the problem.
However, don’t worry, this is a common problem that can be fixed with some simple troubleshooting steps.
Follow below mentioned methods to troubleshoot the issue Firestick stuck on Amazon logo:
Wait for 25 minutes
Sometimes it can take a long time for your Firestick device to load or update its software, especially if it’s your first time using it or if you haven’t used it in a while.
Initially, in this case, you may see the Amazon logo on your TV screen for up to 25 minutes.
Consequently, this is normal and you don’t need to do anything but wait patiently and let Firestick complete its process.
However, if after 25 minutes, the Firestick should boot up normally and show you the home screen. If not, you can try other troubleshooting methods.
Unplug it from the power source
This troubleshooting step involves unplugging your Firestick from the power cord and plugging it back in after a short wait.
Specifically, this can help reset the device and eliminate any temporary glitch that may cause Firestick stuck on the Amazon logo.
Primarily, it is a simple and quick method that usually works for many users who face this problem.
Use original power adapter and cable
It’s important to use the power adapter and cable that came with your Firestick device.
Specifically, this ensures that your Firestick, connected with a proper power cable, receives enough power to boot past the Amazon logo.
Similarly, some third-party power accessories may have different wattage or qualities, which may cause your Firestick to stuck on Amazon logo or not work properly.
Likewise, you should also plug the USB power adapter into a wall outlet or power strip directly, rather than into the USB port on your TV.
Try different HDMI port
Another troubleshooting step is to try connecting your Firestick to a different HDMI port on your TV.
Specifically, sometimes the HDMI port you are currently using may be damaged, loose, or incompatible with your Firestick, causing the loading screen to freeze and display a black screen.
Consequently, by switching to another HDMI port, you have a chance to fix the issue of your Firestick getting stuck on the Amazon logo.
In particular, be sure to completely turn off your Firestick and change the source on your TV remote before trying this method.
Unplug any interfering accessories from your TV
Similarly, this troubleshooting step involves removing any devices or cables that may cause electromagnetic interference with your Firestick or TV.
Specifically, some examples of interfering accessories are HDMI extenders, hubs, or adapters.
Likewise, these accessories may interrupt signal transmission between your Firestick and your TV, causing the Amazon logo screen to freeze.
Try connecting your Firestick to a different TV
Additionally, connecting your Firestick to a different TV and seeing if the issue persists. Specifically, this will help you determine if the problem is with your Firestick or your TV.
For example, if your Firestick works fine on another TV, then the problem may be with your TV’s HDMI port, HDCP support, or power supply.
Alternatively, if your Firestick still stuck on the Amazon logo on another TV, then the problem may be with the hardware or software of your Firestick.
Verify that your TV supports HDCP
Furthermore, this troubleshooting step involves checking to see if your TV has a feature called HDCP (High Bandwidth Digital Content Protection).
Specifically, HDCP is a technology that prevents unauthorized copying of digital content, such as movies and shows, that you stream from your Firestick. Similarly, most modern TVs have this feature, however, older TVs models may lack this feature.
Consequently, for smooth Firestick operation, HDCP compatibility on your TV is essential. Incompatible TVs can lead to the Firestick stuck on Amazon logo or a blank screen.
Primarily, to verify that your TV supports HDCP, you can consult the TV manual, look for a label or sticker on the TV, or contact the TV manufacturer.
Alternatively, you can try connecting your Firestick to a different TV that supports HDCP and see if it works.
Connect the Firestick directly to your TV
This troubleshooting step involves connecting your Firestick to your TV without using any intermediate devices or accessories.
Specifically, if you are using an HDMI hub, extender, or adapter, your Firestick may get stuck on the Amazon logo screen.
Consequently, the best practice, according to Amazon, is to connect the device directly to your TV.
Also, if you connect your device directly, be sure to use a high-speed HDMI cable. This will help identify if the problem is with your Firestick or the accessory you are using.
Factory reset your Firestick
Additionally, as a last resort, you can perform device to factory settings reset to restore your Firestick to its original settings and erase all personal data, apps, and preferences.
Specifically, while a factory reset can be a powerful tool to fix a stuck Firestick on the Amazon logo, it should be your last resort as it wipes out all your customization and downloads.
Also Check: How to reset Amazon Firestick ?
To factory reset your Firestick, follow the below mentioned steps:
- Firstly, press and hold the Back button and the Right Navigation button on your remote for 10 seconds until the Firestick displays a factory reset message.
- Secondly, select OK in the confirmation message to reset the device to factory default. Alternatively, if you don’t see the message, try pressing and holding the Select button and the Play/Pause button on your remote control for 10 seconds.
- Subsequently, wait for the device to reboot and display the initial setup screen. Ultimately, you will need to enter your Amazon account details and Wi-Fi password again to use your Firestick.
Contact Amazon Support
If the above steps don’t work, you can also chat or call Amazon customer service for help to fix the issue.
Afterwards, they may ask you to try a few more things or replace the device if it is not working properly.
Consequently, contacting customer support should help resolve any current issues.
Why is my Firestick stuck on optimizing system storage ?
Similarly, a Firestick stuck on “optimize system storage” can be frustrating. However, fortunately there are several potential solutions you can attempt.
Some possible reasons can block you, and you can do the following things about it:
Possible causes
Insufficient storage space: This is the most common culprit. Specifically, try freeing up some space by uninstalling unused apps, deleting downloaded files, and clearing app caches.
Software issue: Likewise, corrupt firmware or software errors can interrupt the optimization process.
Power supply issues: Similarly, if your Firestick is not receiving enough power, you could have issues with the optimization process.
HDMI Issues: A faulty HDMI cable or port can cause communication issues.
Troubleshooting steps
Give it time: Optimization typically takes a few minutes, so try leaving the Firestick alone for 15 to 20 minutes. If you’re still having trouble after trying this step, move on to the next steps.
Restart your Firestick: A simple restart can fix minor glitches. Additionally, press and hold the select button for 10 seconds to force a restart.
Check for updates: Make sure your Firestick is running the latest version of the software. Navigate to Settings > My Fire TV > About > Check for updates.
Clear app cache and data: This can free up space and resolve software issues. Furthermore, go to Settings > Apps > Manage installed apps > Select the app > Clear cache and Clear data.
Uninstall unused apps: Go to Settings > Apps > Manage installed apps and uninstall unused apps.
Check your power source: Plug the Firestick into a wall outlet or power outlet using the included power adapter. First and foremost, avoid using USB cables/USB ports on televisions as they may not provide enough power.
Try a different HDMI cable and port: Faulty cables and ports can cause connection problems. Change them and see if the problem persists.
Factory Reset: As a last resort, you can perform a factory reset to wipe the device and start fresh. However, please note that this will erase all your data and settings. Consequently, to do this, go to Settings > My Fire TV > Reset to Factory Defaults.
Also Check: How to restart Amazon Firestick ?
How do you fix a Fire TV Stick that is failing to mirror or freezing during mirroring?
There are several possible reasons why your Fire TV device may be having issues with TV mirroring, such as:
- Firstly, the device you’re trying to mirror is too far from the Fire TV device or has an incompatible Android version.
- Secondly, your Fire TV device or TV has a faulty HDMI port or cable.
- Furthermore, the TV does not support HDCP, a feature required for the Fire TV device to work.
- Lastly, your Fire TV device is overheating or has a software issue.
To fix these problems, you can try some of the following troubleshooting methods:
- Firstly, move your device closer to the Fire TV device and make sure it has Wi-Fi enabled and is running Android 4.2 or later.
- Secondly, try a different HDMI port or cable on your TV and make sure they are not loose or damaged.
- Furthermore, check if your TV supports HDCP by checking the manual, label, or contacting the manufacturer. Otherwise, try a different TV that supports HDCP.
- Additionally, restart the Fire TV device by unplugging it from the power source and plugging it back in after 30 seconds. Alternatively, you can press and hold the back and right buttons on your remote for 10 seconds to factory reset the Fire TV device. Please note that this will erase all your settings and apps on the Fire TV device.
- Also, unplug any interfering accessories from your TV or Fire TV device, such as HDMI extenders, hubs, or adapters.
- Lastly, restart your Wi-Fi router and reconnect your Fire TV device to the network. You can also use a Wi-Fi extender to increase signal strength.
Conclusion
In this post, we guide you through troubleshooting a Firestick stuck on the Amazon logo.
Firstly, we have explained the possible causes of this problem, such as software crashes, hardware problems or connection problems.
Secondly, we also share some simple solutions you can try at home, such as restarting your Firestick, updating the software, clearing the cache, using a different TV or HDMI port, or contacting Amazon support.
Frequently Asked Question’s (FAQ’s)
To reset your Firestick, press and hold the Back and Right buttons on your remote for 10 seconds until you see a factory reset message. Select OK to confirm and wait for the device to reboot.
To unfreeze your Amazon Fire Stick, you can try unplugging it from the power source and plugging it back in after 30 seconds. You can also clear the cache, update the software, or factory reset your device.
Software glitches, hardware issues, or connection problems may cause your Amazon Fire Stick to get stuck on the loading screen.
