Easily Request a Refund on Amazon in 2024

Amazon is one of the biggest e-commerce website in the world and you can find almost anything you want on their website, from books and electronics to clothing and groceries.

But what are your options if you are unhappy with your purchase? Furthermore, what if the item is damaged, defective, or different from what you expected? Consequently, how to request a refund on Amazon?

The good news is that Amazon has a very customer-friendly refund policy. Similarly, you can request a refund for most items.

Additionally, you can also choose between different refund methods, such as returning your money to your original payment method, getting an Amazon gift card, or exchanging the item for another one.

However, requesting a refund on Amazon can be confusing if you don’t know how to do it.

Likewise, there are different steps and options depending on the type of item, the seller, and the reason for the return.

Follow the instructions outlined in the next section to request a refund on Amazon.

How to request a refund on Amazon ?

If you are not satisfied with your purchase on Amazon, you may want to get a refund. But how do you do that? However, how do you contact Amazon and get your money back?

Don’t worry; we are here to help you. In this section, we’ll show you how to request a refund on Amazon in a few easy steps.

Similarly, we will also explain how to check the status of your return request.

Consequently, follow below mentioned steps to request a refund on Amazon:

  • Initially, sign in to your Amazon account and navigate to the “Your Orders” page by clicking on Returns and orders in the top right corner.
How to request a refund on Amazon
  • Subsequently, scan the list of previous purchases and locate the order you need to return.
How to request a refund on Amazon - locate the order
  • Then, click on the return or replace item and select the “Report a problem” option.
How to request a refund on Amazon -  return or replace item
  • Next, choose the description that best fits the reason for your return, such as “Damaged/Defective“, “Incorrect item received“, or “Changed your mind“.
choose the description
  • Finally, click “Request a refund” to continue the process.

Provide details and submit your request:

  • Furthermore, a text box will appear allowing you to provide additional context for your return.
  • Subsequently, take a moment to concisely describe the problem you experienced.
  • Then, when you finish providing feedback, select “Continue” to complete your refund request.
describe the problem you experienced and continue
  • Finally, Amazon will review your report and process your refund.

After submitting your refund request, please return to the “Your Orders” page to check the progress.

  • First, find the order you requested a return for and click the details.
  • Then, in the “Refund Request” section, the current status will be displayed, such as “Under Review” or “Refund Approved.”
  • Next, Amazon aims to process all refund requests within one week. They will evaluate the reason provided and make a decision.
  • Following that, you will receive an email to the address linked to your account with the final result once reviewed.
  • Finally, this allows you to conveniently monitor where your application is in the process.

Also Check: How long does it take for Amazon to refund ?

How to request a refund on Amazon for lost package ?

First, before requesting a refund for a lost package on Amazon, you need to know when to start the process of Amazon lost package refund process and submit a lost package Amazon claim.

Next, sometimes Amazon says your package has been delivered, but you don’t see it. However, don’t worry, it may arrive later.

Then, please wait 48 hours before requesting a refund. Additionally, but don’t wait too long, because you have a time limit to file a claim.

Finally, after waiting 48 hours if the package hasn’t arrived, you can start the refund process.

To request a refund, follow these steps:

  • Firstly, sign in to your Amazon account and go to My Orders.
  • Secondly, find the order with the missing or broken item and click Track Package.
  • Then, see who is responsible for your package: Amazon or a third-party seller.
  • Furthermore, if it is Amazon, contact their customer service and explain your problem. They will try to find your package or give you a refund.
  • Alternatively, if this is a third party seller, please message them first. Go to your profile and click Ask a question. Choose where is my package? And write a note about your problem. Tell them you will file a claim with Amazon within 24 hours.
  • Subsequently, if they don’t help you, go back to My Orders and click Order Problem.
  • Finally, select Submit/View Claim and follow the instructions. Amazon will review your claim and decide what to do.

How to submit a refund claim for your Amazon lost package ?

Follow below mentioned steps to submit a refund on Amazon for lost package:  

  • Firstly, go to your orders and choose missing order.
  • Next, choose “problem with order” and then “Where’s my stuff” from the dropdown menu.
  • Thirdly, describe the issue in the next field.
  • Finally, choose how you prefer Amazon to contact youby phone or email – to resolve the missing package refund claim.

Also Check: How to cancel a return on Amazon ?

How to request a refund on Amazon for late item ?

Firstly, if you ordered an item from Amazon and it arrived after the guaranteed delivery date, you may be eligible for a refund of shipping fees.

However, the refund request process may vary depending on the type of order, the seller, and the reason for the delay.

Below are some general steps you can take to request a refund for a late item:

  • First, you must check the status of your item on Amazon. You can do this by going to My Orders and selecting the order you are having problems with. You can also use the Package Tracking option to view the delivery details of your item.
  • Next, you need to contact Amazon customer service and report the issue. You can do this by clicking Order Problem and selecting Shipping or Delivery Problems. You can then choose Shipping is late and explain your problem. Furthermore, you can also attach any evidence of the delay, such as photographs or documents, to support your claim.
  • Then, you’ll need to wait for Amazon to respond to your request. Subsequently, they will investigate the problem and try to find your item. Additionally, if they confirm that your item is delayed, they will issue a refund to your original payment method or to your Amazon account as an Amazon Pay balance. The refund period may vary depending on the payment method and seller.
  • Finally, you can check the status of your refund in your orders or your account. If you have any questions or problems with your refund, you can contact Amazon customer service again for further assistance.

How to request a return on Amazon without returning the item ?

However, returns can be a stressful process, right? You have to pack your order and wait for your money back.

But what if we told you that there is a way to get a refund from Amazon without returning the item? Yes, you read that right. 

Furthermore, one of our friends ordered a dress on Amazon for a party. It looked beautiful online, but in reality it was disappointing. Additionally, it was too small and too tight. It didn’t look like the product that they showed in the picture on their website.

Then, she wanted her money back but she didn’t want to deal with the shipping process because it takes time.

Subsequently, that’s when we talked to her about getting refunds without returns. She was surprised: keep the item and get a refund? It looked like an unbelievable opportunity.

Next, she called Amazon customer service and politely explained the situation. Additionally, the agent express regret and apologized for the poor quality of the product. They issued a full refund to her account without requiring her to return the item.

Consequently, getting no-return refunds from Amazon is pretty easy when you know how to do it. Be respectful and honest with your agents. They want you as a repeat customer more than anything.

If an Amazon order doesn’t work for you, don’t assume you have to return it. Contact them and ask about the possibility of a refund without returning the item. you can check Amazon return policy for more information on how to request a refund or exchange on Amazon.


To begin with, in this article we have explained how to request a refund on Amazon for any reason. Furthermore, by following these simple steps you can recover your money quickly and easily.

Next, whether you received a damaged, defective or incorrect item, or changed your mind about your purchase, you can return it to Amazon and choose your preferred refund method.

Then, if you have any questions or problems with your refund, please contact Amazon customer service or the seller directly.

We hope this article has helped you understand how to request a refund on Amazon and solve your problem.




Frequently Asked Question’s (FAQ’s)

Does Amazon inspect returns ?

Amazon inspects returns, but not all items. The inspection process depends on several factors, such as the price of the product, the customer’s return history, and the category of the product.

What happens if you don’t send Amazon return back ?

Failure to send the return to Amazon may cancel your refund or charge you for the item, depending on the reason and time of your return. Different products have different return policies and inspection processes.

How many returns does Amazon allow ?

Amazon has no fixed limit on the number of returns a customer can make. However, Amazon may flag or ban accounts that abuse its returns policy, such as returning too many items, returning items that have been used or damaged, or returning items for no valid reason.

Content Writer

Smith Ron, the writer at Assistme360. He has extensive experience in crafting straightforward, step-by-step guides for technical issues. His broad knowledge ensures accurate solutions. Kindly spare a moment to drop a comment down and express your opinions. Your feedback can be valuable in assisting others who may come across similar problems.

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