Ultimate Guide to Canceling Your Xfinity Service Online

Are you tired of paying high fees for your Comcast Xfinity service? Do you want to switch to a better provider or cut the cord completely? If so, you may be wondering how to cancel Xfinity without hassle or hidden fees. Here are few methods you can try to cancel Xfinity services:

  • Online Chat: While Comcast Xfinity offers online chat support, it may not be available for cancellations. Alternatively, you can try it at xfinity.com/support/chat, but be prepared to be transferred to phone support if online cancellation isn’t possible.
  • Xfinity App: Furthermore, the Xfinity app does not currently offer cancellation functionality.
  • In Store: Additionally, visiting an Comcast Xfinity store may be an option, but it is not guaranteed that they will be able to process cancellations. Call ahead to confirm.

Canceling Xfinity can be a daunting task, especially if you have a contract or service package. You may have to deal with long wait times, aggressive sales pitches, or confusing cancellation policies.

However, don’t worry, we’re here to help you with some tips and tricks on how to cancel Xfinity in the easiest and cheapest way possible.

Next, in this blog post, we’ll show you how to cancel Xfinity online, by phone, by mail, or in person. Furthermore, we’ll also explain what to do with your rented equipment, how to pay your final bill, and how to access your email and other services after cancellation.

How to cancel Xfinity Internet ?  

There are four main methods to contact your service provider and submit a cancellation request for Xfinity Internet: online, by phone, by mail, or in person. Here is a brief overview of each method:


cancel Xfinity services from web page

You can cancel Xfinity Internet service online by visiting Comcast’s Xfinity webpage. First, you will need to sign in with your Xfinity username and password. Then, follow the prompts to cancel services. Next, please remember that you may be asked to provide a reason for your cancellation.


cancel Xfinity services at call

You can call Comcast Retention at 1-800-XFINITY or 1-800-COMCAST (the number should also appear on your bill). First, navigate through the menu to reach the Comcast Retention department. Next, clearly indicate your intention to cancel your Xfinity subscription by saying “Cancel service.” In last, be prepared to deal with long wait times, aggressive sales pitches, or confusing cancellation policies.


You can send a letter with your first and last name, service address, account number, and telephone number to: Comcast Cable ATTN: Service Change Requests 1701 JFK Blvd. Philadelphia, Pennsylvania. First, be sure to include a clear statement that you want to cancel your Xfinity Internet service. Next, send the letter by certified mail and keep a copy for your records.

In person

Locate Xfinity store location to cancel Xfinity services

Going to an Xfinity store near you is an option to end your Xfinity subscription face-to-face. Alternatively, find a store near you using the “Xfinity Store Locator.”

To do so, bring your account information, rental equipment, and photo ID. Be sure to request a receipt or confirmation number as proof of your cancellation.

Furthermore, regardless of which method you choose, you should also do the following before, during and after the cancellation process:

  • Check your contract for any early termination fees or penalties: You can find your contract details in your online account or by contacting Comcast.
  • Return your rental equipment to avoid additional charges: To avoid charges for unreturned equipment, you can return your equipment by mail, in-store, or at a UPS drop-off location.
  • Pay your final bill: Depending on the details of your account and your current billing cycle, your final bill may include items that do not appear on previous statements, such as proration’s, equipment charges, or early termination fees. Finally, you can pay your bill online, by phone, by mail, or in person.
  • Manage your email and other services: As a former Xfinity customer, you can still use your Comcast.net email address if you signed in to your account within 90 days before disconnecting your service. Moreover, you can also access any TV shows or movies you’ve purchased through Xfinity Stream.

Note: In addition, the same steps that we have explained above can be applied to cancel Xfinity TV service as well.

Also Check: How to fix Xfinity WiFi not working ?

How to cancel Xfinity phone number ?

If you want to cancel your Xfinity phone number, you can use any of the four methods mentioned in the previous section: online, by phone, by mail, or in person.

However, keep in mind that canceling your Xfinity phone number may also affect your other Xfinity services, such as Internet, TV, premium channels, or mobile. In addition, you may lose any discounts or packages you have with Xfinity and may incur early termination fees or penalties if you have a contract.

Keeping the number

Transfer your number to a new carrier: When you start service with a new carrier, choose “number transfer” during registration. Furthermore, you will be asked for your Xfinity Mobile Security PIN, which you can obtain through:

  • Xfinity Mobile website: First, sign in, go to “Devices,” select your device, scroll down to “Port Your Number,” and choose “Learn More.” Then, select “an active line” to receive a PIN via text message.
Sign in
  • By phone: Alternatively, call Comcast Xfinity Mobile at 1(888)936-4968 and request a PIN.
  • Subsequently, once your new service is active, Xfinity Mobile will automatically cancel your line.

Cancel number

Contact Xfinity Mobile using any of the following methods:

  • Phone: Call Xfinity Mobile at 1(888)936-4968.

Furthermore, tell them you want to stop your service and pick “cancel the line” without keeping the number. Subsequently, check the details of your cancellation.

  • The final service date
  • Equipment return instructions (if applicable)
  • Settlement of outstanding balance

Also Check: How to activate Xfinity mobile ?

How to return Xfinity equipment after canceling the service ?

If you canceled your Xfinity service and have equipment after cancellation, here are a couple of options to return your device:

Online with prepaid shipping label

  • Next, follow the on-screen instructions for the specific device you want to return.
  • Alternatively, if your device is not listed, you can still proceed with the return options below.
  • Furthermore, even if your account is already offline, you can still use the Digital Return Center by signing in with your Xfinity ID and password.
  • Finally, choose a return reason and follow the instructions.

If you have selected UPS Prepaid Shipping

  • Firstly, return to the Device Management Center.
  • Next, select Return details for the device you are returning.
  • Then, click Print Shipping Label to obtain the label for your package.
  • Subsequently, place the equipment in its original box and attach the UPS prepaid shipping label.
  • Alternatively, you can schedule a home pickup by calling 1-800-PICK-UPS using the tracking number on the label or drop off the package at any UPS location.
  • In last, please allow up to two weeks for the refund to post to your account.

Xfinity Retail Store

  • Firstly, visit any Xfinity retail store near you.
  • Subsequently, leave your equipment at the store.
  • Then, after returning the device, it will be immediately removed from your account and you will receive a receipt confirming the details.
  • Importantly, remember to return all Xfinity equipment within 10 days of canceling your service to avoid penalties.

Also Check: How to return Xfinity equipment ?

How to pay your final Xfinity bill ?

If you move, change providers, or cancel your Xfinity service, you may be wondering how to pay your final bill. In section, we will explain the steps you need to take to settle your account and avoid late payment fees or penalties.

Follow the simple steps mentioned below to pay your final Xfinity bill

​Xfinity website

  • Firstly, sign in to your Xfinity account.
  • Secondly, go to the “Billing” section.
  • Next, click “Make a Payment” and choose your final balance amount.
  • Then, select your preferred payment method (credit card, debit card, checking account).
  • Finally, submit your payment.

Xfinity App

  • Next, log in to your account.
  • Then, navigate to the “Billing” section.
  • After that, tap “Pay my bill” and choose your final balance amount.
  • Furthermore, select your preferred payment method.
  • Finally, submit your payment.

By phone

  • First, call Xfinity Customer Service at 1-800-XFINITY or 1-800-COMCAST (1-800-936-4968).
  • Next, follow the prompts to reach the payment options menu.
  • Next, choose to pay your final bill.
  • After that, select your preferred payment method (credit card, debit card, checking account).
  • Furthermore, provide your account information and complete payment.

In person

  • First, visit your local Xfinity store.
  • Next, inform the customer service representative that you wish to pay your final bill.
  • Then, please have your account number and payment information ready.
  • Furthermore, you can pay by cash, check, credit or debit card at most stores.

Voice Remote (Xfinity X1)

  • First, say “Pay my bill” into your Xfinity Voice Remote.
  • Next, follow the prompts to pay using a credit/debit card or an ACH transfer from a valid U.S. bank account.

How to access your email and other services after cancellation ?

According to the Xfinity website, as a former Xfinity customer, you can still use your Xfinity email address if you logged into your account using the Xfinity email website in the 90 days before your service was disconnected.

Furthermore, your email account will remain active if you access it through the Comcast Xfinity email website at least once every nine months. In addition, you can also access your email account through third-party email applications, such as Apple Mail or Microsoft Outlook.

However, you won’t be able to add new email accounts or view your voicemail messages after you cancel your service.


As you can see, canceling Xfinity service is a straightforward process that is not as difficult as it seems. Firstly, you have four options to choose from: online, by phone, by mail, or in person. Secondly, each option has its pros and cons, so you should choose the one that suits you best.

Furthermore, just be sure to follow the steps we mentioned above and get confirmation of your cancellation. Lastly, if you need help or clarification, you can always contact Xfinity customer service.

Frequently Asked Question’s (FAQ’s)

Can you cancel Xfinity internet without calling ?

Yes, you can cancel Xfinity internet without calling by using online chat, visiting a store, or sending a mail. Nonetheless, these options may not be ideal or easy in some cases.

Is there a cancellation fee for Xfinity ?

Yes, there is a cancellation fee for Xfinity if you have a contract and cancel your service before it expires. The rate depends on the type and duration of your contract and how many months you have left.

How do I cancel my Xfinity policy ?

To cancel your Xfinity policy, you can use the online cancellation form, call the retention department, visit a store, or send an email.

Content Writer

Smith Ron, the writer at Assistme360. He has extensive experience in crafting straightforward, step-by-step guides for technical issues. His broad knowledge ensures accurate solutions. Kindly spare a moment to drop a comment down and express your opinions. Your feedback can be valuable in assisting others who may come across similar problems.

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