If you need to return your Comcast equipment, you’re in the right place! The process is simple and straightforward, with a number of convenient options available.
You can drop off your device at a local Xfinity store or UPS store, schedule a pickup, or mail it back using a prepaid shipping label.
This guide will provide step-by-step instructions for returning your Comcast equipment and answer any questions you may have.
It is important to return your Comcast equipment to avoid unnecessary fees or charges.
Comcast provides clear instructions for returning your equipment and their customer service team is always available to assist with any questions or concerns.
Whether you’re relocating, upgrading your service, or no longer need your Comcast equipment, the return process is quick and easy.
This guide covers everything you need to know about returning your Comcast equipment, including which equipment needs to be returned, how to prepare it for return, and the various options available for returning it.
To ensure a smooth and easy return process, please follow the steps outlined in this guide.
How to return your Xfinity equipment ?
Returning your Xfinity device is a simple and straightforward process. Whether you’re relocating, upgrading your service, or no longer need your equipment, Comcast offers several convenient options for returning it.
In this guide, we’ll walk you through the steps for returning your Xfinity device and answer any questions you may have along the way.
Online with prepaid shipping label
To return your Xfinity equipment, you can initiate the process online and send it back using a prepaid UPS shipping label.
Follow below mentioned steps to return Comcast equipment with prepaid shipping label:
- Firstly, login in to your account and go to the Device Return page.
- Secondly, if you have already submitted the return request, you can track its status on the Pending Return Status page.
- Thirdly, select the device you want to send back and click Continue. Be sure to check the serial number on the device to make sure it matches your selection. If you are returning a TV box, you can click Identify device to send signal to TV and display an on-screen message that this is the correct TV box.
- Next, choose the reason for returning the equipment and click Continue to proceed.
- Then, choose the return option and follow the instructions provided. If you chose UPS Prepaid Shipping, go back to the Device Management Center, select the return details for the device you’re returning, and click Print Shipping Label.
- Next, pack the device in its original box and attach a prepaid shipping label to the outside. Keep the top part of the label with the tracking number as your receipt.
- Finally, schedule a home pickup or drop off a package at any location that accepts UPS shipments by calling 800-PICK-UPS and providing the label tracking number.
Xfinity retail store
If you prefer to return your Xfinity device in person, you can do so at your nearest Xfinity retail store.
Follow below mentioned steps to return your Xfinity equipment at Xfinity retail store:
- Firstly, find an Xfinity retail store location near you by visiting xfinity.com/stores You can search for your nearest store by using the search tab or by selecting the ‘Use My Location’ option.
- Secondly, schedule an appointment to bring in your equipment for return.
- Thirdly, bring and drop off your devices at an Xfinity retail store.
- Next, upon return the equipment will be immediately removed from your account.
- Finally, the team at the Xfinity retail store will provide you with a receipt confirming the details of your return.
UPS Store
Follow below mentioned steps to return your Xfinity equipment using a UPS Store:
- To locate a UPS Store near you, please visit the official website at theupsstore.com/tools/find-a-store.
- You have the option to package the equipment yourself using a cardboard box and a prepaid UPS shipping label that you can print at home. If you don’t have a cardboard box on hand, you can bring your equipment to a UPS Store and a representative will handle the packing and shipping back to us at no extra cost.
- You can track the progress of your return by visiting xfinity.com/returns or UPS.com. To locate your tracking number, look at the return label or your physical receipt if a UPS Store representative assisted you in packaging the equipment.
- Please allow up to two weeks for the return to be processed and reflected in your account.
Note: If you have an email address on file, you’ll receive a confirmation email when the equipment is received and the return is processed. Make sure to update your email address to receive these notifications.
Also Check: How to fix Comcast email not sending ?
How to return or exchange your xFi Pods ?
To begin the process of returning your xFi Pods for a refund or hardware warranty replacement, you will need to fill out the xFi Pods Return Form.
After completing the form, you will receive an email with instructions for returning the device and information on how your refund or hardware warranty replacement will be processed.
Note: that you must return your xFi Pods within 30 days of the original purchase date in order to receive a full refund. However, xFi Pods (2nd generation) can be replaced under hardware warranty within one year.
Ensure that the first generation of xFi Pods is no longer covered by warranty and cannot be exchanged for the newer, second-generation models.
We will continue to provide support to customers who have these devices but are no longer eligible for warranty exchange.
You can learn more about the limited warranty for Xfinity xFi Pods on our website.
How to Return or Exchange your Xfinity Camera or Video Doorbell ?
If you need to return or exchange an Xfinity Camera or Video Doorbell, you can do so by visiting an Xfinity Store or a branded partner location.
The retail associates at the store will be able to check your purchase date and process a refund or exchange for you.
Please make sure that the product you are returning is in like-new condition, without any visible damage, and that you have the purchase receipt with you.
Ensure that to be eligible for a full refund, your Xfinity Camera or Video Doorbell must be returned within 30 days of the purchase date if bought at a retail store, or within 30 days of the shipment date if bought online.
If you are a Self Protection customer, you can exchange faulty cameras or video doorbells under the Self Protection Limited Warranty.
If you are an Xfinity Home customer, you can exchange faulty cameras or video doorbells under the Xfinity Home Limited Warranty.
How to return or exchange your devices and accessories ?
Returning or exchanging devices and accessories can be a straightforward process if you follow the right steps. Here’s a brief guide on how to return or exchange your devices and accessories
Return your phone
If you need to return a phone, the easiest way to do so is through your account on xfinitymobile.com.
Follow below mentioned steps to return your or exchange your phone through xfinitymobile:
- To begin the process, sign in to your account and navigate to the ‘Devices’ section.
- Secondly, choose the phone that you want to return.
- Thirdly, if your phone is within the return eligibility window, you will see an “Exchange or Return” button. Click on this button and follow the instructions to complete the phone return process.
- Finally, once you have completed the return process, drop off the box at a FedEx Office shipping center within seven days to ensure that we receive your device within 20 days of when you requested the return.
Alternatively, you can also schedule a FedEx pickup by calling 800-GO-FEDEX and selecting the “I’m using a label” option. Follow the prompts to schedule a pickup for your device.
Return other devices and accessories
If you need to return the smart watch, tablet or accessory, you won’t be able to do so through your account.
Instead, you can start the return process by chatting with an Xfinity assistant. We’ll email you a FedEx return label so you can send your item back to us.
If you would like to exchange your item for another item, you can visit an Xfinity retail store or chat with us for support.
Please note that accessories purchased at an Xfinity retail store can only be returned to an Xfinity retail store.
How long do I have to return comcast equipment ?
No matter what type of service you have with Comcast Xfinity, it’s important to note that you have a limited amount of time to return your equipment after you cancel your service.
For most services, you will have 10 days to return the equipment. However, if you are a Xfinity Mobile user and need to return the smartphone, you will have 14 days to do so.
It is important to return your device within the specified time frame to avoid any unnecessary charges or fees.
Comcast offers several convenient options for returning your equipment, including dropping it off at a local Xfinity Store or UPS Store, scheduling a pickup, or mailing it back using a prepaid shipping label.
Be sure to follow the instructions provided by Comcast to ensure a smooth and hassle-free return process.
What Equipment to Return to Xfinity?
When returning your Xfinity equipment, it is important to ensure that you return all required components, depending on the type of service you are receiving. Follow below mentioned steps.
- To locate a UPS Store in your vicinity, please visit the official website at theupsstore.com/tools/find-a-store. Be sure to also pack the HDMI, Ethernet cables and accessories that came with your gateway.
- If you have the Voice bundle, you must return the Voice phone with its base and power adapter.
- TV users must return the TV box, power cord and remote control.
- Xfinity Security customers must return any cameras and doorbells they have.
- Mobile users have to return their smartphones and charging cables.
- If you happen to be an Xfinity xFi Complete subscriber, please remember to return the provided Gateway and xFi Pods.
By returning all necessary equipment and accessories, you can ensure a smooth and hassle-free return process.
Also Check: How to fix Xfinity Wi-fi not working ?
Do I need to return cables when returning equipment to Xfinity?
When returning equipment to Comcast Xfinity, it is important to include all required components to ensure a smooth and successful return process.
One of the key components you should include power cord cable when returning your device.
This cable is specific to the device you are using and is necessary for its operation.
However, you don’t need to reroute other cables such as Ethernet or coaxial cables.
These cables are more common and can be used with a variety of devices, so they are not required for the return process.
What are the conditions to get a full refund ?
To receive a full refund for your Apple device, please follow these steps:
- Firstly,it is important to turn off the Find My iPhone feature on your device before returning it.
- Secondly, pack all original items that came with the device, including the battery, charger, stylus pen (if applicable), and manual.
- Thirdly, ensure that the device is in like-new condition and free of any physical or water damage.
- Lastly, return the device within 20 days of initiating the return or exchange request.
If Xfinity receives your device after 20 days or if you send a different device, there may be consequences.
- First, you will not be eligible for a refund and the device will not be returned to you.
- Additionally, if you are on a device payment plan, you will still be responsible for paying the remaining balance.
Drop off the package at a FedEx Office or schedule a pickup within 7 days of initiating the return or exchange for timely delivery
What are the important things to consider before shipping back a device or accessory?
Please note that a $35 recharge fee will be deducted from your refund. If equipment isn’t like-new, return may be refused or a damage fee charged. Warranty exchanges and accessory returns are exempt from restocking fees.
Before returning your items, please follow these steps:
- Secondly, if you have an Apple device, disable Find My iPhone.
- Thirdly, When returning or exchanging your device, be sure to include all accompanying accessories such as the battery, charger, stylus pen (if applicable), and manual.
- Next, if possible, repack the device, battery, charger, stylus pen (if applicable) and manual in the original manufacturer’s box to prevent shipping damage.
- Then, if reusing a shipping box, place the prepaid shipping label over the old label on the top of the box.
- Now, if you’re reusing a shipping box, peel off the white adhesive strip and seal the box again.
- Finally, Drop off the box at a FedEx Office within 7 days of initiating the return or exchange to ensure receipt within 20 days
To schedule a FedEx pickup, call 800-GO-FEDEX, choose ‘I’m using a label’ option, and follow the instructions.
If you don’t have the original shipping box, you can use your own box to return the device.Please use packing material inside the box and seal it with shipping-strength tape to prevent shipping damage.
Conclusion
In conclusion, returning your Comcast equipment is a simple and straightforward process with several convenient options.
You can drop off your device at a local Xfinity or UPS store, schedule a pickup, or mail it back using a prepaid shipping label.
This guide has step-by-step procedure to help you through the process. Step by step instructions are provided.
It is important to return your device within the specified time frame to avoid any unnecessary charges or fees.
Comcast provides instructions for equipment returns and their customer service team is available for assistance.
By following the steps outlined in this guide, you can ensure a smooth and hassle-free return process.
Whether you’re relocating, upgrading your service, or no longer need your Comcast equipment, returning it is quick and easy.
We hope this guide has helped you return your Comcast equipment and answered your questions.
Reference:
https://www.xfinity.com/support/articles/returning-your-equipment
https://www.xfinity.com/support/articles/return-exchange-xfi-pods
https://www.xfinity.com/support/articles/return-exchange-camera
https://www.xfinity.com/support/articles/returns-and-exchanges
Frequently Asked Question’s (FAQ’s)
Comcast charges $110 per device for late or non-returned devices. This fee applies to all equipment rented from Comcast, including modems, routers, cable boxes, and remote controls.
If you lose a piece of Comcast equipment, you cannot pre-pay to avoid the charge on your bill. You can pre-pay to offset the cost, but both payment and charge will appear on your bill
Yes, you can take your Xfinity device with you on the go, as long as you’re still an Xfinity customer. You can return equipment to a Comcast store or UPS location, or schedule a prepaid return with UPS.
